Desktop Support Technician
Help desk, remote and on-site desktop support. Windows + Mac. Great entry point for IT career growth.
About InterDataLink: We're a NYC-based managed IT services provider serving small and mid-sized businesses across the NY/NJ metro. We hire engineers and technicians who care about the work, communicate clearly, and treat clients well. Our team includes senior network engineers, cloud architects, cybersecurity specialists, and field technicians.
The Desktop Support Technician role is hybrid (mix of remote, on-site at our office, and client visits as appropriate). Reports to the Director of Engineering.
Responsibilities
- Provide tier 1 and tier 2 helpdesk support via phone, email, and remote tools
- Resolve desktop, software, account, and connectivity issues
- Document tickets, escalate appropriately, follow up to resolution
- Set up new employee workstations and onboarding
- Image and deploy Windows and Mac computers
- Support Microsoft 365, Active Directory, and common business software
Requirements
- 1+ year in IT helpdesk or related support role
- Windows 10/11 and macOS proficiency
- Basic networking knowledge (DNS, DHCP, IP addressing)
- CompTIA A+ certification or equivalent (or willing to obtain)
- Strong customer-service mindset — patient, clear, friendly
- Eager to learn and grow into senior roles
$45,000 - $60,000
Plus health/dental/vision, 401(k) with match, paid certifications, and flexible schedule.
Interested?
Apply through our contact form and tell us about your experience. We'll reply with next steps.