Get Help from InterDataLink
Already a client? Here's the fastest way to reach an engineer, open a ticket, or get someone on site today.
Choose the fastest way to get help
Something is down right now
Call an engineer at 866-252-1860, or your local office line. Mon–Fri 9am–9pm, Sat 9am–4pm.
Open a support ticket
Submit a ticket, see its status and read our replies in the Client Portal. Replies also come by email from InterDataLink Support; just reply to add details.
Need someone on site today
Call by 4 PM for a same-day on-site visit, 7 days a week. See same-day break-fix.
Not a client yet
Use the callback form and an engineer will get back to you.
What to include in your ticket
The more we know up front, the faster we can fix it. Add these details when you open a ticket in the Client Portal.
- Your name, company and the best number to reach you
- Who or what is affected: the user, device or office location
- What happened and when it started
- Any error message, or a screenshot
- How urgent it is, and how many people it's stopping from working
From email to fixed
1. Your ticket is logged
Your email becomes a ticket, so nothing gets lost in an inbox.
2. An engineer picks it up
Remote response is under 1 hour during business hours (Mon–Fri 9am–9pm, Sat 9am–4pm).
3. We keep you updated
Replies come from InterDataLink Support. Reply to add details, or follow the ticket in the Client Portal; it all stays on one ticket.
4. On-site if needed
If it can't be fixed remotely, we schedule a visit, or send someone the same day for break-fix.
Ready to talk?
Real engineer on the other end. No phone trees.