Call by 4 PM and a technician comes out the same day, 7 days a week. No contract. Break-fix starts at $150/hr.
A dead switch takes the whole office offline. We bring the replacement, copy your existing configuration (VLANs and port settings), install it and test it before we leave. We keep replacement switches in stock, so when you call by 4 PM we can usually swap it during the same-day visit.
A same-day visit is standard when you call by 4 PM. Whether the replacement also happens that day depends on having the part on hand, and we'll tell you on the call.
Failed firewall or edge router replaced, with your rules, VPNs and NAT restored.
Dead or failing access points swapped and reconnected to your network.
Failed drives replaced and arrays rebuilt, with your data protected first.
Dead UPS batteries or units replaced so a power blip doesn't take you down.
Failed PoE injectors and power supplies for network gear replaced.
Failed drives, RAM and power supplies replaced in desktops and laptops.
Tell us what failed. We triage remotely first, because sometimes it can be fixed without a visit.
Call by 4 PM for a same-day visit. The technician brings the replacement when we have it in stock.
We install the replacement and restore its configuration.
We confirm everything works and send you a written summary of what we did.
Hourly break-fix billing. No contract, no retainer.
Same-day on-site visit, 7 days a week, including Sunday emergencies. Evening visits when needed. Office hours: Mon–Fri 9am–9pm, Sat 9am–4pm.
Manhattan, Queens, Brooklyn, Long Island and Northern NJ.
We configure it. For a switch, we copy your existing configuration, including VLANs and port settings, onto the replacement and test it before we leave.
No. Break-fix is billed hourly, starting at $150/hr. If emergencies keep happening, our managed IT plans are designed to prevent them.
Call by 4 PM for a same-day on-site visit. Break-fix emergencies are handled 7 days a week, including Sundays, and evening visits are available when needed. Our office hours are Mon–Fri 9am–9pm and Sat 9am–4pm. Same-day replacement depends on having the part on hand; we keep replacement switches in stock.
Yes. We stock replacement hardware for common failures such as switches, so we can arrive with the part.
Manhattan, Queens, Brooklyn, Long Island and Northern New Jersey.
Monitoring and maintenance that catch failing hardware before it takes you down.
Learn more →Scheduled on-site work: installs, moves, cabling and onboarding.
Learn more →Network design and upgrades so one failed device doesn't stop the office.
Learn more →Same-day on-site response across the NY/NJ metro area
Office Wi-Fi slow even though the internet speed test looks fine? Seven real causes: coverage gaps, interference, overloaded access points, bad channels, switching and cabling.
Read the Wi-Fi guideWhat managed IT actually costs NYC small businesses in 2026: per-user pricing, what's included at each tier, and the hidden costs to ask about before signing.
Read the pricing guideA week-by-week IT checklist for moving or opening an office in NYC, Long Island or NJ: internet lead times, cabling, switches, Wi-Fi, firewall, phones and day-one testing.
Read the office move checklist
Real engineer on the other end. No phone trees.
