Networking
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Read the VPN comparisonIT Help Desk & Remote IT Support for NYC Businesses
An unlimited remote IT help desk for your team: screen-share troubleshooting, software issues and account management. Most issues fixed in under an hour. No phone trees, no runaround.
IT help desk & remote support: what's included
Unlimited helpdesk tickets
Flat-rate plans with no ticket caps. Use us as much as you need without dreading the next invoice.
Sub-1-hour response
Average remote ticket response under one hour during business hours. Critical issues prioritized.
Screen-share troubleshooting
One-click remote takeover with user consent. We see what they see and fix it without phone tag.
Account & password management
User provisioning, password resets, MFA enrollment, account lockout recovery: done quickly.
Software install & updates
Remote software deployment, version upgrades, patch management: without users having to wait.
After-hours emergency response
On-call coverage for production-down situations. Most managed plans include after-hours.
How our IT help desk works
One help desk for your whole team, for everything from a locked account to a broken laptop.
1. Call or open a ticket
Call 866-252-1860 or open a ticket in the Client Portal.
2. A response in under an hour
Remote tickets get a response in under one hour during business hours (Mon–Fri 9am–9pm, Sat 9am–4pm).
3. Fixed remotely
We fix it by screen share while you watch. Most issues, about 80%, are solved without a visit.
4. On-site if needed
If remote can't fix it, we dispatch an engineer the same day across our service areas.
Other services you may need
Explore the rest of our service catalog.
Frequently Asked Questions
Account and password problems, MFA setup, software installs and updates, and anything you can show us on screen. Hardware failures and network problems get an on-site visit when remote can't fix them.
The help desk is remote, so it works wherever your team has internet. For on-site visits, our engineers cover Manhattan, Brooklyn, Queens, Long Island and Northern NJ.
Under one hour for remote tickets during business hours (Mon–Fri 9am–9pm, Sat 9am–4pm). Faster for clients with priority SLAs.
No. Remote support works from anywhere with internet, home, coffee shop, on the road.
Yes. We use encrypted remote-access tools with user-consent prompts, MFA on our access, and full audit logs of every session.
We dispatch on-site same-day across our service areas. Most issues (~80%) get solved remotely; the rest get a visit.
Local IT Support in Five Key Markets
Same-day on-site response across the NY/NJ metro area
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Ready to talk?
Real engineer on the other end. No phone trees.