Got questions? Our FAQ covers tech support, services, response times, and more. Concerns addressed in one place.
Open a ticket in the Client Portal. Replies come from InterDataLink Support by email; reply to them to add details. For anything urgent, call 866-252-1860. See our Client Support page for details.
Yes. Same-day break-fix is billed hourly, starting at $150/hr, with no contract. Call by 4 PM for same-day on-site service, 7 days a week. See same-day break-fix.
We offer hardware repair, software troubleshooting, virus and malware removal, system optimization, and network connectivity issues for offices and home workspaces across NY and NJ.
Yes, we offer remote computer support to quickly diagnose and resolve issues without an on-site visit. Saves time and minimizes disruption.
We implement reliable data backup solutions and provide data recovery services to ensure your critical information is protected and restorable.
Yes, we provide support for both Windows and macOS, as well as Linux and mobile platforms, to ensure all your computing needs are covered.
Preventative maintenance (regular system updates, security patches and performance optimization) helps prevent future issues and keep your computers running smoothly.
Network management, server maintenance, cloud services, cybersecurity, data backup and recovery, software updates, helpdesk, and 24/7 technical support.
Managed IT keeps systems running optimally, reduces downtime, improves security, and lets you focus on running the business rather than dealing with IT issues.
Small and mid-sized businesses, from startups to 200-user offices.
Yes. We monitor and manage your IT infrastructure remotely with on-site dispatch for what needs hands-on attention.
Multi-layered defense: firewalls, encryption, antivirus, MFA, security audits, and 24/7 monitoring.
Malware, phishing, ransomware, data breaches, insider threats and unauthorized access.
Comprehensive security assessments including vulnerability scans, penetration testing, and policy review to identify and address weaknesses.
Yes. Quarterly phishing simulations and bite-sized training modules. Most clients see measurable improvement in click rates within months.
Immediate threat containment, investigation, remediation, and post-incident analysis. Documented IR playbooks and tabletop exercises.
At least annually, or more frequently if you experience significant changes in your IT environment or industry regulations.
Helpdesk support, on-site and remote troubleshooting, hardware and software installation, network setup, and ongoing maintenance.
Yes. Call by 4 PM for same-day on-site service across Manhattan, Queens, Brooklyn, Long Island and Northern NJ.
Yes. Hybrid teams are increasingly the norm. We support remote workers with secure VPN, MFA, and cloud-based identity.
Under one hour for remote tickets during business hours. On-site dispatch is same-day across all five service areas.
Yes. We often co-manage with internal IT staff, handling overflow, after-hours, escalations, or specialized work.
Same-day on-site across the NY/NJ metro area when you call by 4 PM
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Real engineer on the other end. No phone trees.
