Desktop Support Technician

Location: [Insert Location]
Job Type: Full-Time
Department: IT Support / Technical Services
Reports To: IT Manager / IT Support Lead

Job Overview

We are seeking a motivated and skilled Desktop Support Technician to join our growing IT team. This role is ideal for someone who excels in providing top-tier technical assistance and user support in a fast-paced environment. As a Desktop Support Technician, you will be the first point of contact for end-users experiencing hardware, software, or network issues. You’ll diagnose problems, implement effective solutions, and ensure minimal downtime for employees and business operations.

The ideal candidate should have hands-on experience with a range of operating systems and desktop applications, strong problem-solving skills, and a customer-focused approach to support.

Key Responsibilities

  • Provide first- and second-level support for desktops, laptops, printers, mobile devices, and other endpoint technologies.
  • Respond to helpdesk tickets, service requests, and incidents via in-person, remote, or phone support.
  • Troubleshoot software, hardware, and network issues.
  • Install, upgrade, and maintain operating systems, drivers, and desktop applications.
  • Configure and deploy desktops, laptops, and peripheral devices for users.
  • Document support procedures and maintain asset inventory.
  • Collaborate with system admins and escalate complex issues when needed.
  • Support audio/visual setups for meetings and presentations.
  • Ensure compliance with IT policies and security protocols.
  • Provide basic training and guidance to end-users on IT tools and practices.

Required Qualifications and Skills

  • Associate degree in IT, Computer Science, or equivalent experience.
  • 2+ years in a desktop or technical support role.
  • Knowledge of Windows 10/11, macOS, Office 365, and Active Directory.
  • Strong hardware troubleshooting and desktop imaging skills.
  • Basic understanding of DNS, DHCP, VPN, and TCP/IP.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).
  • Excellent communication and customer service skills.
  • Ability to multitask, prioritize, and work independently or in teams.
  • Attention to detail and documentation proficiency.

Preferred Qualifications

  • Certifications like CompTIA A+, Network+, Microsoft MCP, or ITIL.
  • Experience in hybrid/remote user support.
  • Knowledge of endpoint security and RMM tools.
  • Basic scripting skills (e.g., PowerShell, Bash).

Working Conditions

  • On-site position with occasional branch office visits.
  • Standard business hours; occasional on-call support required.
  • Ability to lift and move equipment up to 50 lbs.
  • May involve physical setup tasks under desks or in tight spaces.

What We Offer

  • Competitive salary and performance bonuses.
  • Health, dental, and vision insurance plans.
  • Retirement plan with employer contributions.
  • PTO, paid holidays, and sick leave.
  • Training and certification opportunities.
  • Supportive, collaborative IT team environment.

How to Apply

Please submit your resume along with a cover letter highlighting your qualifications and experience for the Desktop Support Technician role. We look forward to reviewing your application!

Explore Other Job Opportunities

Whether you’re a tech expert or just starting out, we offer roles in IT support, networking, cybersecurity, and cloud services.

Desktop Support Technician

Provide technical assistance and troubleshoot desktop, software, and hardware issues.

Network & Infrastructure Engineer

Design, implement, and maintain secure, high-performance network infrastructure solutions.

Cybersecurity Analyst

Protect systems, monitor threats, and implement security measures and protocols.

Cloud Solutions Specialist (AWS / Azure)

Deploy, manage, and optimize scalable cloud environments for business efficiency.

Project Manager – IT Rollouts

Lead planning, coordination, and execution of IT deployment and upgrade projects.

IT Field Technician (NY/NJ)

Provide on-site technical support, installations, and troubleshooting across client locations.