Desktop Support Technician

Location: [Insert Location]
Job Type: Full-Time
Department: IT Support / Technical Services
Reports To: IT Manager / IT Support Lead

Job Overview

We are seeking a motivated and skilled Desktop Support Technician to join our growing IT team. This role is ideal for someone who excels in providing top-tier technical assistance and user support in a fast-paced environment. As a Desktop Support Technician, you will be the first point of contact for end-users experiencing hardware, software, or network issues. You’ll diagnose problems, implement effective solutions, and ensure minimal downtime for employees and business operations.

The ideal candidate should have hands-on experience with a range of operating systems and desktop applications, strong problem-solving skills, and a customer-focused approach to support.

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, mobile devices, and other endpoint technologies.
• Respond to helpdesk tickets, service requests, and incidents via in-person, remote, or phone support.
• Troubleshoot software, hardware, and network issues.
• Install, upgrade, and maintain operating systems, drivers, and desktop applications.
• Configure and deploy desktops, laptops, and peripheral devices for users.
• Document support procedures and maintain asset inventory.
• Collaborate with system admins and escalate complex issues when needed.
• Support audio/visual setups for meetings and presentations.
• Ensure compliance with IT policies and security protocols.
• Provide basic training and guidance to end-users on IT tools and practices.

Required Qualifications and Skills

• Associate degree in IT, Computer Science, or equivalent experience.
• 2+ years in a desktop or technical support role.
• Knowledge of Windows 10/11, macOS, Office 365, and Active Directory.
• Strong hardware troubleshooting and desktop imaging skills.
• Basic understanding of DNS, DHCP, VPN, and TCP/IP.
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Excellent communication and customer service skills.
• Ability to multitask, prioritize, and work independently or in teams.
• Attention to detail and documentation proficiency.

Preferred Qualifications

• Certifications like CompTIA A+, Network+, Microsoft MCP, or ITIL.
• Experience in hybrid/remote user support.
• Knowledge of endpoint security and RMM tools.
• Basic scripting skills (e.g., PowerShell, Bash).

Working Conditions

• On-site position with occasional branch office visits.
• Standard business hours; occasional on-call support required.
• Ability to lift and move equipment up to 50 lbs.
• May involve physical setup tasks under desks or in tight spaces.

What We Offer

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance plans.
• Retirement plan with employer contributions.
• PTO, paid holidays, and sick leave.
• Training and certification opportunities.
• Supportive, collaborative IT team environment.

How to Apply

Please submit your resume along with a cover letter highlighting your qualifications and experience for the Desktop Support Technician role. We look forward to reviewing your application!